Learning as much as you can about a home care agency is the best way to determine which agency is best for you or a loved one. Following are some questions you should ask prospective home care providers about the services they offer.
- How long has the agency been serving the community and how much experience they have serving the patients?
- Is the agency licensed by the state?
- Does the agency assign supervisors to oversee the quality of care patients are receiving in their homes?
- What procedures are in place to handle emergencies? Are the agency caregivers available 24 hours a day, seven days a week?